0208 8888144 / 01279 792222 wellfield.international office@wellfieldinternational.co.uk

FAQ for au pairs and nannies!

A.It is stated on all the documentation between the au pairs and the nannies that a two week notice period is required. This will allow enough time for us to find you, the au pair a new host family and for us to find the host family a new au pair. It is great if you are able to be flexible so that we can carefully manage the transition between you moving to a new family and the family getting an alternative au pair or nanny.

A.Your Au Pair or nanny experience is most important to us, so it is important that you keep in touch with us. you can contact us at anytime, if you are feeling a little homesick or if you are not happy it is important that you keep in touch with us so that we can give you advise. We are always here to offer support and to listen to anything you want to talk about. Our staff are experienced and some have been in placements before themselves so they can easily relate to your experiences of being homesick or lonely. If there are any othe aspects of your au pair or nanny placement that you wish to discuss then feel free to contact us. Remember we are also available by Skype, Facebook and email if you don’t wish to call.

A. If you are a European National then it is important that you bring with you your EEA health card this will entitle you to discounted and sometimes free health services. You will need to obtain this before you travel. It is also advised that you take out insurance before you travel. Please visit www.ehic.uk.com for further details.

A.We always advise that our au pairs and nannies take out health insurance to protect against costly emergencies. If you would like a member of Wellfield International to put you in touch with an insurance company we can do, but as we are not financially regulated we can not endorse any of the insurance companies. We do advise that you take out your health policy before arrival at the family home.

A. Yes of course, we are here as your first port of call. We will always give you positive tips to help get you established and settled. We often suggest that you join local clubs and classes as that will be an excellent way to meet locally. Added to this we host a social event every six weeks so you can be sure that you’ll have plenty of opportunity to meet new people.

A. A lot of families require a driver, however we do also have an equal number of families that don’t need a driver. If you are in the countryside sometimes it can be an advantage to have your own car so that you can get around. However, if you are not comfortable with the idea of driving we can just as easily place you with a family that don’t need a driver.

A. No, it is the responsibility of your host family to ensure that they cover you for car insurance against any accidents. You should make sure that you are aware of the differences of driving in the UK before hand. It maybe an idea to undertake a practise theory test just to brush up your knowledge and we always advise going out with the host family or an instructor the first few times so that you are comfortable driving on the left hand side of the road.

A. Yes you will be provided with your own room and food as well as your pocket money.

A. We do not recommend that unqualified au pairs are left with sole charge of babies. Children at this age are very vulnerable and it is better to have someone with professional experience to care for them.

A.Light household duties include all of the day to day duties around the house. You are expected to keep your own room clean and tidy too.

A. Once there is a family who has shown interested in you, you will receive information on that particular family. Arrangements are then made for a telephone or Skype interview.

A. Whichever country you decide to go to, you will get the opportunity to tell us the type of family you wish to work for etc. We are here to make sure that we find your perfect match.

A. If you have any light housework tasks, perhaps you can carry out these while the children are absent.

A Au pairs are not expected to carry out heavy housework tasks, such as gardening, washing cars and doing the weekly shop for the family.

A.No you cannot, however if you are interested in a live-out position and you no longer want to be an au pair then you can register on our Mothers Help programme.

REGISTER HERE NOW

A. This will be arranged between yourself and your family. You can negotiate pay and pocket money amounts when deciding on babysitting.

A. The travel costs are down to the au pair. The family do not have to pay for your flights to and from the country. However families may pay for you to accompany you on holidays and days out.

A. You could attend a language course to further you language skills, you could explore where you are living, meet up with any fellow au pairs. There will be local gyms and swimming pools, parks and areas to walk.

A. A lot of families require a driver, however we do also have an equal number of families that don’t need a driver. If you are in the countryside sometimes it can be an advantage to have your own car so that you can get around. However, if you are not comfortable with the idea of driving we can just as easily place you with a family that don’t need a driver.